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Last updated: [16 October 2026]

Every order ships tracked from our warehouse at 3 Bedgebury Street, Mickleham VIC 3064 to anywhere in Australia. We don’t ship overseas, and we don’t use overseas drop-shippers – your parcel starts its journey in Victoria.

Free standard

Orders over A$[THRESHOLD]. Tracked, Australia-wide.

Standard

Flat A$[RATE] on orders under A$[THRESHOLD]. Tracked.

Express

[A$[EXPRESS RATE], 1–3 business days to metro – delete this card if not offered]

Delivery estimates after dispatch

Melbourne metro 1–2 business days
Regional VIC 2–3 business days
Sydney, Canberra, Adelaide 2–4 business days
Regional NSW, SA, ACT 3–5 business days
Brisbane, Gold Coast, Hobart 3–5 business days
Perth metro 5–7 business days
Darwin, regional WA, QLD, NT, TAS 5–8 business days

Via [Australia Post / COURIER]. Business days exclude weekends and Victorian public holidays.

Dispatch

  • Cut-offOrders placed before [2 pm AEST/AEDT] on a business day are packed the same day; after that, the next business day.
  • ProcessingUp to [N] business days during normal periods.
  • Peak periodsBlack Friday, Christmas and EOFY sales can add 1–3 business days to both dispatch and delivery.
  • TrackingEmailed the moment your parcel is scanned by the courier. Check your spam folder if it hasn’t arrived within a day of dispatch.

Where we deliver

All Australian states & territories Yes – including Tasmania, NT and regional/remote addresses
PO boxes Yes
Parcel Lockers & Parcel Collect Yes – enter the locker address exactly as shown in your Australia Post app
Business addresses Yes – add the business name so the driver can find reception
Norfolk Island, Christmas Island, Cocos Islands [Yes, standard rate only / No – edit]
Overseas No – Australia only

Safe-drop and signature

Standard parcels are left in a safe place if no one is home (“safe drop”), unless you add a note at checkout asking for signature on delivery. If you’d rather collect, choose a Parcel Locker or post office as your delivery address. If a parcel marked “delivered” can’t be found, email us within 7 days – we’ll open a claim with the courier and replace or refund if it’s genuinely lost. Our responsibility for the parcel doesn’t end when it leaves Mickleham; it ends when it reaches you.

Shipping questions

Can I change my address after ordering?

Before dispatch, yes – reply to your order email. After dispatch, use the “redirect” option in the courier’s tracking page; any redirect fee is set by the courier.

What if I entered the wrong address?

Parcels that come back to us because of an incorrect or incomplete address are re-sent at a flat A$[RATE] re-shipping fee, or refunded minus the original postage. Please double-check your address at checkout.

My parcel arrived damaged or open

Photograph it before unpacking further and email the photos with your order number. We replace or refund – you won’t be out of pocket for transit damage.

Part of my order is missing

Multi-item orders occasionally ship in two parcels; check your tracking email for a second number first. If something’s genuinely missing, email us and we’ll send it at our cost.

Delivery attempt failed – what now?

The courier leaves a card or sends an SMS with collection or redelivery options. Parcels not collected within the courier’s holding period return to us; we’ll contact you to re-send (re-shipping fee applies) or refund.

Do you ship to New Zealand?

Not at the moment – Australia only. [Delete this question if NZ shipping is added.]

Are shipping costs in A$ and is GST included?

Yes to both. The price you see at checkout is the total.

Contact

Shipping questions: [email protected] – include your order number and we’ll reply within [1] business day.