If we change this policy we’ll update the date above. For significant changes we’ll also put a notice on the Site or email account holders.

1. What personal information we collect

We don’t ask for, and please don’t send us, sensitive information such as health, religious or financial details beyond what’s needed to pay for an order.

2. How we collect it

• Directly from youWhen you order, create an account, join our mailing list, enter a promotion, leave a review or contact us.
• AutomaticallyThrough cookies and similar technologies when you browse the Site (section 4).
• From third partiesPayment processors (payment confirmation and fraud signals), couriers (delivery status), and social platforms if you interact with us there.

3. Why we use it

• To fulfil your orderProcess payment, pack and dispatch from Mickleham VIC, send tracking, handle returns and exchanges.
• To run your accountSave addresses and order history, remember your wishlist.
• To support youAnswer questions, resolve delivery or product issues, honour your Australian Consumer Law rights.
• To improve the SiteUnderstand which products and pages are popular, fix errors, test changes.
• To market to you – with consentSend new-arrival and sale emails if you’ve opted in (section 9); show you our ads on other platforms based on your visit (section 4).
• To protect the businessDetect fraud, enforce our Terms, meet tax and record-keeping obligations.

4. Cookies and analytics

Cookies are small files your browser stores. We use:

You can block or delete cookies in your browser settings; essential features like the cart may stop working if you do. To opt out of Google Analytics install Google’s opt-out add-on. To opt out of interest-based ads use the settings inside your Google, Meta or TikTok account, or the Your Online Choices (Australia) tool.

5. Who we share it with

We don’t sell personal information. We share it only with:

• Service providersPayment processors, couriers, web hosting, email platform, analytics and advertising platforms, customer-support tools – each only receives what it needs to do its job for us.
• Payment and checkout partnersIf you choose PayPal, Apple Pay, Google Pay or [Afterpay], that provider receives your order details under its own privacy policy.
• AuthoritiesWhere the law requires it – for example a court order or an ACCC, ATO or police request.
• A buyer of the businessIf we sell or restructure the business, customer records transfer with it under the same protections.
• Anyone you direct us toFor example a gift recipient’s delivery address.

6. Overseas disclosure

We are based in Victoria, Australia. Some of our service providers store or process data outside Australia – for example [web hosting in Singapore/USA, email platform in the USA, analytics in the USA – edit to match]. Before using an overseas provider we take reasonable steps to make sure your information is handled in a way that is consistent with the APPs, usually through the provider’s contractual commitments. By ordering from us you consent to these disclosures.

7. Storage and security

The Site uses SSL/TLS encryption. Card payments are processed by [PAYMENT PROCESSOR], which is PCI-DSS compliant; we never store full card numbers. Accounts are protected by hashed passwords, and access to customer records inside our business is limited to staff who need it. No internet transmission is perfectly secure, so please use a unique password and tell us immediately if you suspect your account has been accessed.

8. How long we keep it

Order and payment records: at least 7 years, as Australian tax law requires. Account data: while your account is active and for [12] months after. Marketing data: until you unsubscribe. Website analytics: [14 / 26] months. After that we delete or de-identify the information.

9. Marketing and your choices

We only send marketing emails if you’ve opted in (for example by ticking the box at checkout or joining our list), as required by the Spam Act 2003 (Cth). Every marketing email has an unsubscribe link, and you can also email [email protected] to be removed. Unsubscribing doesn’t stop order and delivery emails, which we have to send. We don’t send marketing SMS unless you’ve specifically opted in to it.

10. Access and correction

You can see and update most of your details in your account. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us – we’ll verify it’s you, respond within 30 days, and won’t charge for a reasonable request. If we can’t give you access or make a change you’ve asked for, we’ll explain why in writing.

11. Complaints

If you think we’ve mishandled your personal information, email [email protected] with “Privacy complaint” in the subject line. We’ll acknowledge it within 7 days and aim to resolve it within 30. If you’re not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Children

The Site is intended for people aged 18 and over. We don’t knowingly collect personal information from children under 16; if you believe a child has given us their information, email us and we’ll delete it.

13. Contact

[LEGAL ENTITY NAME] (ABN [XX XXX XXX XXX])
3 Bedgebury Street, Mickleham VIC 3064
[email protected]