Last updated: [10 October 2026]

Wrong size, changed your mind, or something’s not right? Here’s exactly what you can return, how, and what happens next. Everything on this page is in addition to your rights under the Australian Consumer Law, which always apply.

Change of mind

[N] days from delivery. Unworn, unwashed, tags on, original packaging. Exchange or refund. Return postage at your cost.

Wrong item or missing item

Email us a photo. We send the correct item at our cost and a prepaid label for anything that needs to come back. No time limit beyond being reasonable.

Faulty or not as described

Covered by the Australian Consumer Law. Repair, replace or refund – your choice for a major failure – and we pay return postage. No fixed deadline.

Change-of-mind conditions

Window [N] days from the delivery date shown in your tracking
Condition Unworn, unwashed, no odours or marks, all tags attached, in the original bag
Proof Order number (in your confirmation email)
Outcome Exchange for another size/colour, store credit, or refund to the original payment method
Return postage Your cost. We recommend tracked post – we can’t refund parcels that don’t arrive
Original shipping fee Not refunded on change-of-mind returns (refunded in full for faulty or wrong items)
Excluded Items marked “final sale” on the product page – change-of-mind only; your ACL rights still apply

How to return in 4 steps

  • 1. Email us firstSend your order number and the reason to [email protected]. We reply within [1] business day with a return reference.
  • 2. Pack itItem in its original bag, tags attached, return reference written on a note inside. Reuse our satchel if you still have it.
  • 3. Post itTo: Returns – Essentials Hoodie Australia, 3 Bedgebury Street, Mickleham VIC 3064. Use tracked post and keep the receipt.
  • 4. We process itWithin [N] business days of arrival we inspect the item and send your exchange, credit or refund. You’ll get an email at each step.

Exchanges

Tell us the size or colour you want in your first email and we’ll put it on hold while your return is in transit. The exchange ships the day your return lands in Mickleham. If the replacement sells out before then, we refund instead. One free exchange per order; postage on the replacement is on us for the first exchange within Australia.

Refund timing

We process Within [N] business days of receiving your return
Card / Apple Pay / Google Pay 3–7 business days after processing to show on your statement
PayPal Usually same day after processing
[Afterpay] Remaining instalments cancelled and paid instalments refunded by [Afterpay] within 5–10 business days
Store credit Issued immediately as a code that never expires

Refunds always go back to the payment method you used – we can’t refund to a different card or account.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms: if a hoodie arrives with a defect, falls apart with normal wear, or isn’t what we described, that’s on us – contact us, we’ll sort it, and we’ll cover the postage. This applies to every item we sell, including sale and “final sale” items. Normal wear, damage from incorrect washing (hot wash, tumble drying) or alterations aren’t covered.

Return questions

Can I return an item to a store?

We’re online only, so all returns go by post to our Mickleham VIC warehouse.

I ordered a tracksuit – can I return just the pants?

Tracksuit sets are returned as a set for change of mind. If one piece is faulty, we replace that piece under the ACL.

What if my return takes longer than [N] days to reach you?

The window is measured from the day you post it, not the day it arrives – keep your postage receipt as proof.

I’ve lost the tags – can I still return?

For change of mind, no – tags attached is a condition. For faulty items, tags don’t matter.

Who pays return postage?

Change of mind: you. Faulty, wrong or missing item: we do – we’ll send a prepaid label.