Yes, if it hasn’t been dispatched. Email us with your order number as soon as possible – orders usually leave Mickleham within [N] business days, so the sooner the better. Once it’s with the courier we can’t recall it, but you can return it under our change-of-mind policy below.

Before dispatch, yes – reply to your order confirmation with the new address. After dispatch, you can redirect through the courier’s tracking page; redirection fees, if any, are charged by the courier.

If neither has shipped, email us and we’ll merge them and refund any duplicate shipping charge.

You’ll get a tracking email the moment your parcel leaves our Mickleham VIC warehouse. If tracking hasn’t moved for 3 business days, email [email protected] and we’ll chase the courier for you.

Yes. Every price on the site is A$ and that’s what your card is charged – no currency conversion, no overseas transaction fee from your bank, no customs or import duty. GST is included where applicable.

Photograph the parcel and contents before unpacking further and email the photos with your order number. We’ll replace the item or refund you – you won’t be out of pocket for courier damage.

Email your order number and a photo of what arrived. We’ll send the missing or correct item at our cost and, if we’ve sent the wrong thing, a prepaid label to return it.

Check with household members, neighbours and your building’s mail room first, then email us within 7 days. We’ll open a claim with the courier and keep you updated – if it can’t be found, we replace or refund.

The courier leaves a card or sends an SMS with collection or redelivery options. Parcels not collected within the courier’s holding period come back to Mickleham; we’ll contact you to re-send (re-shipping fee applies) or refund the items.

Change of mind: return within [N] days of delivery for an exchange or refund. Items must be unworn, unwashed, with tags attached and in original packaging. Return postage for change-of-mind is at your cost.
Faulty or not as described: covered under the Australian Consumer Law – we’ll repair, replace or refund, and cover return postage. There’s no time limit on your ACL rights.

Email [email protected] with your order number and the size/colour you want. We’ll confirm stock, send the return address (Mickleham, VIC) and dispatch the exchange the day your return arrives. If the replacement has sold out, we refund.

Only items marked “final sale” on the product page are excluded from change-of-mind returns. Your rights under the Australian Consumer Law still apply to every item, including final-sale items, if they’re faulty or not as described.

We process refunds within [N] business days of receiving your return. Your bank or PayPal then takes 3–7 business days to show it on your statement. Refunds go back to the original payment method.

Returns go to our Victorian warehouse: 3 Bedgebury Street, Mickleham VIC 3064. Email us first so we can log the return and give you a reference number to write on the parcel – unlogged returns can take longer to process.

[Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay – edit to match what’s actually enabled at checkout.] All payments are processed in A$ over an encrypted connection.

At the time you place the order, for the full A$ amount shown at checkout including any shipping.

Most declines are the bank’s fraud check on a new merchant. Call the number on the back of your card to approve it, then retry – or pay with PayPal, which skips the card check.

Oversized, with a dropped shoulder. Take your usual size for the full oversized look or one size down for a regular fit. Garment measurements in centimetres, height-based guidance and an AU women’s size conversion are on the size guide.

Washed cold, inside out and line-dried in the shade – no. Hot washes, tumble drying and direct Australian sun are what shrink the length and fade black and navy. Full care notes are on each product page.

Same drop, yes. Different drops can vary slightly in shade, which is why we sell matched tracksuits cut from the same fabric roll.

Black and grey are restocked most often. Use the “notify me” button on the product page, or email us – we’ll tell you the expected date.